Customer Service
At Tempest Ford we feel that one element that is often missing when you take your car in for maintenance or repair is service, Customer Service that is!
That's why we are taking steps to change your opinion.
I've been looking at all aspects of our business, says Jeremy Hutton, Tempest's Service Manager
The very least our customers should expect is an efficient and professional service, at a competitive price.
One of our aims is to rectify concerns well before they become a persistent source of irritation to drivers and,
of course, service departments should advise of checks and procedures that can increase a vehicle's long term reliability, performance and efficiency
In order to provide a high standard of service we have made a very substantial investment in both equipment and staff. We operate a 10 bay workshop, with ramps suitable for cars and light commercials, from a KA or Mini up to a long wheelbase Transit, and employ eight manufacturer-trained technicians who operate the latest diagnostic equipment, not only for Ford vehicles, but also for MG Rover models.
Car services from as little as £75
Convenience
Our Service Reception will usually be your first contact. We recognise that it is not always convenient to lose the car for a day, so we can help. We offer a range of services designed to minimise that inconvenience, such as courtesy cars, collection and delivery, while-you-wait servicing or we can even give you a lift home or to work within the local area. Just let us know at the time of booking.
Collect nectar points on all servicing work on Fords at Tempest
Menu Pricing
We hate surprises and we are sure you do too. That's why, at Tempest Ford, we provide a fixed price service depending on the car you have and service interval. Our sevice pricing starts from as little as £75
Call us on 01543 421 880 for pricing on your Ford and receive 2 Nectar points for every £1 you spend.
We can also quote service prices for MG, Rover or any other manufacturers models.
Free Winter Checks
All part of the service at Tempest. Our Free Winter Check is offered on any make or model of car during December, just call and pre-book. We will check and report on anti-freeze concentration, battery condition, tyre condition, all lights and bulbs, washer operations.
Wheel Alignment
At Tempest we have invested in computerised steering geometry checking and setting equipment. To those who are not technically minded, this piece of equipment is essential in maintaining optimum steering and braking performance and can save you a small fortune in unevenly worn tyres. Clipping the kerb when you park or even a small pot-hole can put your wheels out of alignment and you may not notice until you spot uneven wear on your tyres or the car pulls to one side. To be safe and sure, get your steering checked.
Air Conditioning Checks
Air conditioning helps to dry incoming air and aids de-misting as well as preventing unwelcome odours from entering your car and it's important that you continue to operate your air-conditioning regularly throughout the year. Air conditioning is not just for the summer. It helps to keep seals within the system from becoming brittle and lubricates bearings within the pump. If you think your air-conditioning isn't as effective as it was let us check it out and report on its performance. Cost depends on make and model so call for a quotation. Prevention is better than cure.
Cam - Belt Replacement
A vital component in most engines is the cam- belt or timing belt. It is essential that it is replaced in accordance with the manufacturers time or mileage recommendations. It can easily be overlooked, and the result of this can be failure of the cam - belt which will almost certainly require an expensive engine repair. We specialise in cam - belt replacement on Fords and both 4 and 6 cylinder engined MG Rovers which require specialist skills, tools and knowledge. Call service reception on 01543 421880 for a quotation on your specific model.
Commercial Vehicle Servicing
As well as cars, Tempest services commercial vehicles like the Ford Transit. If you are an owner or driver of a commercial vehicle, we would love to hear from you and what arrangements would suit you best.
Tempest Vehicles are specialists in servicing Ford, Rover and MG products with years of experience and Manufacturer training.
Email our Service Team or simply call us on 01543 421 880 . We are open at 8.00am most mornings.
Other sections you might find useful:
- See our Top Tips on how to keep your car in first class shape.
- Meet our Service Team
* Service intervals and prices vary by model and age. Prices quoted above refer to cars registered before December 2005.